Refund Policy

Try before you pay

Setting up a shop is free — queues, services, branding and a test join of your own queue. You’re only charged when you choose to go live.

14-day refund on your first payment

If Queuze isn’t right for your shop, email us within 14 days of the first payment for that shop and we’ll refund it in full. No questions, no forms.

Monthly renewals

Plans renew monthly. You can cancel anytime from Usage → Manage billing; the shop stays live until the end of the month you’ve paid for, and you won’t be charged again. We don’t give partial refunds for unused days of a month that has already started — except as described below.

When something went wrong

• Charged twice or by mistake — we refund the extra charge in full.
• Charged after you cancelled — we refund that charge in full.
• Queuze was down for a significant part of your billing period — tell us and we’ll refund that month or extend your plan.

How to ask

Email support@queuze.com from your account’s email address with the shop name. Refunds are processed by Lemon Squeezy, our merchant of record, to the original payment method — usually within 5–10 business days depending on your bank.